Refund Policy

This Refund Policy applies to all paid subscriptions to Scalemate (the "Service"), a software product operated by Ruslan Dzhafarov, a sole trader, NIP 1182269405, Warsaw, Poland ("Scalemate," "we," "our," or "us"). It should be read together with our Terms and Conditions and Privacy Policy.

14-day money-back guarantee

If Scalemate isn't right for you, you can request a full refund of a subscription payment within 14 days of the date you were charged, as long as you haven't used your paid plan beyond the limits of the Free plan in the billing period that payment covers.

The Free plan limits are listed on our pricing page. For example, you are no longer eligible for a refund once you have launched more ads, connected more ad accounts or created more active rules than the Free plan allows.

You can try Scalemate on the Free plan before paying. No credit card is required.

How to request a refund

If you paid through Paddle, request a refund at paddle.net or through the link in your Paddle receipt. Paddle, our reseller, handles refunds for these payments.

If you paid us directly, by card or by invoice, email us at info@scalemate.co from the email address on your Scalemate account and include:

• the email address of your Scalemate account;
• the date and amount of the payment you want refunded;
• the reason for your request.

We usually reply to emailed refund requests within 2 business days. The refund goes back to the original payment method. Invoice payments are refunded by bank transfer to the account they came from. Depending on your bank or card issuer, a refund usually appears on your statement within 5–10 business days.

When a payment is refunded, the paid subscription it covered is cancelled and your account moves to the Free plan.

Cancelling your subscription

You can cancel your subscription at any time from the billing settings in your Scalemate account. If that isn't possible, email us at info@scalemate.co. Cancellation stops future renewals, and you keep access to paid features until the end of the billing period you have already paid for.

Cancelling on its own does not refund the current period. If you also want your money back and the payment is eligible under the 14-day money-back guarantee, request a refund as described above.

What is not covered

• Payments older than 14 days. These are non-refundable, except in the cases listed in our Terms and Conditions, such as a charge made by mistake, or where applicable law requires otherwise.
• Used paid plans. A payment is non-refundable if, in the billing period it covers, you used your plan beyond the Free plan limits.
• Advertising spend. Our refunds cover only fees paid to Scalemate. The money you spend on ads is paid directly to Meta, TikTok or other ad platforms under your own ad accounts, and we cannot refund it.
• Custom plans. If you have a custom plan with a separate written agreement, the refund terms in that agreement apply where they differ from this policy.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including the right of consumers in the EU and UK to withdraw from a purchase within 14 days.

Changes to this policy

We may update this Refund Policy in the same way as our Terms and Conditions. Changes don't affect refund requests made before they take effect.

Contact Us

If you have any questions about refunds, email us at info@scalemate.co.