Refund Policy
Updated at September 27th, 2026
This Refund Policy applies to all paid subscriptions to Scalemate (the "Service"), a software product operated by Ruslan Dzhafarov (Warsaw, Poland) ("Scalemate," "we," "our," or "us"). It should be read together with our Terms and Conditions and Privacy Policy.
30-day money-back guarantee
If Scalemate isn't right for you, you can request a full refund of a subscription payment within 30 days of the date you were charged, as long as you haven't used your paid plan beyond the limits of the Free plan in the billing period that payment covers. You don't need to give a reason.
The Free plan limits are listed on our pricing page. For example, you are no longer eligible for a refund once you have launched more ads, connected more ad accounts or created more active rules than the Free plan allows.
You can try Scalemate on the Free plan before paying. No credit card is required.
How to request a refund
Email us at info@scalemate.co from the email address on your Scalemate account and include:
- the email address of your Scalemate account;
- the date and amount of the payment you want refunded.
We confirm refund requests within 2 business days. The refund goes back to the original payment method. Depending on your bank or card issuer, it usually appears on your statement within 5–10 business days.
When a payment is refunded, the paid subscription it covered is cancelled and your account moves to the Free plan.
Cancelling your subscription
You can cancel your subscription at any time from the billing settings in your Scalemate account or by emailing us. Cancellation stops future renewals, and you keep access to paid features until the end of the billing period you have already paid for.
Cancelling on its own does not refund the current period. If you also want your money back and the payment is eligible under the 30-day money-back guarantee, request a refund as described above.
What is not covered
- Payments older than 30 days. These are non-refundable, except where applicable law requires otherwise.
- Used paid plans. A payment is non-refundable if, in the billing period it covers, you used your plan beyond the Free plan limits.
- Advertising spend. Our refunds cover only fees paid to Scalemate. The money you spend on ads is paid directly to Meta, TikTok or other ad platforms under your own ad accounts, and we cannot refund it.
- Custom plans. If you have a custom plan with a separate written agreement, the refund terms in that agreement apply where they differ from this policy.
Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer protection law, including the right of consumers in the EU and UK to withdraw from a purchase within 14 days.
Changes to this policy
We may update this Refund Policy from time to time. The updated version applies from the date shown at the top of this page and does not affect refund requests made before that date.